Norwood Windows & Doors in Kingston & Surrounding Areas

Your Norwood products benefit from two distinct forms of warranty protection, each serving a different purpose.

At The Window Centre, our installations are completed by our own skilled professionals. This allows us to maintain direct oversight of every project, uphold our workmanship standards, and pay attention to the details that matter.

We stand behind the quality of our installation work with our 2-Year Craftsmanship Warranty, providing additional coverage for eligible installation-related concerns for two years following substantial completion of your installation.

What Does Our Craftsmanship Warranty Cover?

Our warranty covers eligible workmanship concerns directly related to our original installation, including:

• Window and Door Alignment: Proper positioning, levelling, and squaring, along with initial adjustments to support smooth operation and appropriate clearances.

• Installation and Secure Fitting: Correct fastening, fitting, and installation of your Norwood windows and doors in accordance with the original project scope.

• Insulation and Weatherproofing: Installation-related shimming, insulation, perimeter sealing, and weatherproofing completed as part of the original installation.

• Interior and Exterior Finishing: Workmanship associated with trim, caulking, and related finishing details included in your original installation agreement.

• Workmanship-Related Corrections: Assessment and correction of deficiencies directly attributable to our original installation work, including necessary adjustments to address covered concerns.

Norwood Manufacturer Warranty

Insulated Glass

• Insulated glass seal failure: Up to 20 years from the date of manufacture for most insulated glass units. True Divided Light (TDL) sealed units carry a one-year warranty from the date of manufacture.

• Glass stress cracks: Two years from the date of manufacture.

• Glass replacement: For eligible seal failures, Norwood provides replacement insulated glass or a glazed sash at no charge within two years from the date of purchase. For years three through twenty, Norwood may provide replacement glass or a glazed sash, at its discretion, delivered to the original point of purchase. The customer is responsible for installation during this later period.

Wood Components and Wood Doors

Norwood provides a two-year warranty from the date of manufacture on wood items, including wood doors, against qualifying workmanship and material defects that could render the product unserviceable.

Natural variations in wood colour, grain, and texture, as well as normal wear, are not considered defects. Natural unfinished or primed products are not covered after leaving the factory, so proper finishing and ongoing care are essential.

Hardware, Weatherstripping, and Screens

Eligible hardware, weatherstripping, and screen components carry a five-year limited warranty from the date of manufacture against specified defects or workmanship errors. Norwood states that replacement materials will be provided at no charge for eligible claims within the warranty period. Customers are responsible for installing replacement materials.

Factory-Applied Finishes

Warranty coverage depends on the finish applied to your Norwood product:

• Norcoat factory-applied coating, series 2603: 15 years from the date of application against cracking, peeling, or blistering under normal atmospheric conditions.

• Norcoat stained and clear-coat finishes: One year from the date of application against cracking, peeling, or blistering under normal atmospheric conditions.

Stained products require appropriate protective overhangs based on their location and exposure. Norwood states that its stained-product warranty will be void without the required minimum overhang.

Norwood Steel and Fiberglass Doors

For Norwood steel and fiberglass door slabs, the manufacturer provides a five-year limited warranty from the date of purchase against specified defects, warpage, and workmanship errors.

Norwood Aluminum-Clad Windows

• Aluminum components: Limited lifetime warranty for the original owner against degradation, bowing, or twisting. The warranty excludes aluminum screens and is limited to replacement of the defective component.

• Insulated glass seal failure: 20 years from the date of manufacture.

• Glass stress cracks: Two years from the date of manufacture.

• Hardware, weatherstripping, and screens: Five years from the date of manufacture against specified defects or workmanship errors. Replacement materials may be provided at no charge for eligible claims, but the customer is responsible for installation.

• Factory-applied aluminum coatings: Norwood Coatings, series 2605, carries a 20-year warranty from the date of application against cracking, peeling, or blistering under normal atmospheric conditions.