We take responsibility for the quality of our work. Our 2-Year Craftsmanship Warranty provides additional coverage for eligible installation-related concerns, separate from the manufacturer’s warranty for your Weatherwall products.
What Does Our Craftsmanship Warranty Cover?
For two years following substantial completion of your installation, The Window Centre stands behind the workmanship performed by our installation team, including:
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Alignment and Operation: Proper positioning, levelling, and initial adjustments to support smooth operation and appropriate clearances.
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Installation and Secure Fitting: Correct fastening and installation of your Weatherwall products in accordance with the scope of the original project.
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Insulation and Weatherproofing: Installation-related shimming, insulation, perimeter sealing, and weatherproofing completed as part of the original installation.
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Interior and Exterior Finishing: Workmanship associated with trim, caulking, and related finishing details included in your original installation agreement.
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Workmanship-Related Corrections: Assessment and correction of deficiencies directly attributable to our original installation work, including necessary adjustments to address those deficiencies.
Weatherwall Manufacturer Warranty
- Frame Components - Limited Lifetime Warranty
Eze-Breeze provides lifetime coverage for eligible frame components against defects in materials and workmanship, subject to the warranty’s exclusions and conditions.
Aluminum components must not come into direct contact with copper-treated wood, such as wood treated with alkaline copper quaternary (ACQ), as this can void the applicable warranty.
- Hardware, Screens, and Moving Parts - 10-Year Warranty
Hardware, screens, and moving components are covered for 10 years against specified defects in materials and workmanship affecting mechanical operation.
This coverage excludes normal wear and tear and naturally occurring changes such as tarnishing, corrosion, oxidation, or discolouration of hardware finishes and component parts.
- Vinyl Glazing - 10-Year Warranty
Vinyl glazing is covered for 10 years against eligible defects in materials and manufacturing, subject to the manufacturer's terms and exclusions.
What Does the Manufacturer Warranty Exclude?
The Eze-Breeze warranty covers specified manufacturing and material defects. It does not cover every type of product damage or performance issue.
Common exclusions include:
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Improper Installation or Maintenance: Damage resulting from improper installation, storage, application, use, or maintenance.
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Weather and Environmental Exposure: Normal weathering, corrosive or abnormal environments, and other excluded environmental conditions.
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Water Intrusion and Severe Weather: Water intrusion, including wind-driven rain during high-wind events, along with damage associated with certain severe weather events.
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Accidents and External Damage: Damage caused by fire, flooding, vandalism, civil disorder, or other occurrences beyond the manufacturer’s control.
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Structural Movement: Problems resulting from building settlement, excessive movement, or structural failures involving walls or foundations.
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Improper Cleaning or Alterations: Damage caused by harmful cleaning solvents, or the application of paint, coatings, or aftermarket products to the Eze-Breeze product.
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Caulking and Maintenance: Caulking is not considered part of the manufactured product and is the homeowner’s maintenance responsibility.